Coronavirus: An Update from the PHMP

We communicated a few weeks ago that we would give you updates with new links so that we continue to bring you the most up to date, and credible, information available.

We find that information published by the CDC remains some of the most up to date and credible information available, and therefore provide you again with the link to their website. If you haven’t been on their site, please explore it. It’s updated continuously and contains only facts, which is what we all need to navigate through the information overload that is upon us.

As a PHMP member, you know that our goal is to positively impact your health through encouragement and education. We’re all asking ourselves what we can do to assist in the fight against this pandemic. The answer varies based on the resources we have at our disposal. Bottom line, for everyone:

Be smart. Don’t place yourself or others at risk. Remember that this situation, like all others, has a beginning, a middle and an end. The smart steps we take now, however small they seem, will help. These smart steps include:

  • Wash your hands often with soap and water for at least 15-20 seconds
  • If soap and water are not available, use a hand sanitizer with at least 60% alcohol
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Practice safe social distancing and avoid close contact (within 6 feet) with people who are sick
  • Stay home when you are sick
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash
  • Use standard household cleansers and wipes to disinfect frequently-touched objects and surfaces

Helpful Links:

RealTimeTelemedicine and COVID-19

Now more than ever, the PHMP’s RealTimeTelemedicine benefit is an extremely useful resource for our members, and there is a lot of help that RealTimeTelemedicine can provide when it comes to the coronavirus.

What RealTimeTelemedicine Can Do

  • Assess likelihood of COVID-19 based on your symptoms and other risk factors
  • Advise you to:
    • Self-quarantine according to the latest CDC guidelines
    • Pursue COVID-19 testing via an in-person care setting
    • Go to an emergency department if symptoms are severe, and help coordinate with your local emergency department if necessary
  • Discuss signs and symptoms of coronavirus
  • Write a note excusing you from school or work for up to 14 days
  • Diagnose and treat more than 80 common conditions, unrelated to the coronavirus, reducing your need for in-person care
  • Write 90-day prescription refills for chronic conditions (temporarily increased from 30 days)

What RealTimeTelemedicine Cannot Do

  • Order tests for COVID-19
  • Treat COVID-19 cases with anti-viral medication
  • Provide a note that clears you to return to work

How to Connect with RealTimeTelemedicine

There are a variety of ways to connect with RealTimeTelemedicine services.

The first, and simplest, is to use the PHMP App. You can learn about the PHMP App on this handy page.

Another way is to connect with the telemedicine’s Virtual Assistant, Sophie. To engage in an automated chat with Sophie—who can redirect you, as needed—follow these steps:

  • Text PHMP to 635483.
  • Tap to load preview. You’ll be presented with Stop/Help language (to either stop text messages, or to access more help)
  • Tap “Let’s Chat” to launch a web browser page which simulates a texting conversation

We hope these tips prove helpful, and that you and your loved ones are safe and secure. Take care of yourself, and take care of others.

  • Gerard valerio
    Posted at 13:28h, 21 April

    Thanks for the info

  • Loria A Purcha
    Posted at 07:03h, 21 April

    Good info

  • Elisabeth Carlson
    Posted at 02:55h, 21 April

    Great info. Thanks

  • Crystal Shelby
    Posted at 00:19h, 21 April


  • Bernadette Kniffin
    Posted at 23:57h, 20 April

    Thanks! Keep the Faith! This epidemic will soon pass.

  • Patricia Ann sifuentes
    Posted at 23:51h, 20 April


  • Cherylfurr
    Posted at 23:46h, 20 April

    Thank you

  • Carrie reghetti
    Posted at 23:23h, 20 April

    Thank you

  • Dani R Kelley
    Posted at 22:39h, 20 April


  • Dani R Kelley
    Posted at 22:38h, 20 April

    Thanks for keeping us informed.

  • Cyndi Varacalle
    Posted at 14:51h, 20 April

    Thank you for this valuable information.

  • Paula S Shoaf
    Posted at 17:35h, 19 April

    Thank you

  • Machelle Block
    Posted at 12:06h, 18 April

    Good info

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